Refund & Booking Policy
AfroDiva Salon: Booking and Refund Policy
At AfroDiva Salon, we value our clients and strive to provide the best possible experience. To ensure smooth operations and customer satisfaction, we have outlined our Booking and Refund Policies in detail. Please review the information below to understand our procedures and how we handle appointments, payments, and refunds.
Booking Policy
We aim to provide a seamless booking process for all our clients. To help us manage schedules effectively and ensure that each client receives the time and attention they deserve, we ask that you follow our guidelines when booking your appointments.
1. Advance Booking:
To guarantee your desired time and service, we recommend booking appointments in advance. You can schedule your appointments by visiting our salon, calling our front desk, or using our online booking system. For complex services or special treatments, we advise booking at least a week in advance to secure your preferred time slot.
2. Confirmation:
Once your appointment is booked, you will receive a confirmation via email or SMS. This will include details about your scheduled service, date, and time. We kindly ask you to double-check all details to ensure accuracy.
3. Late Arrivals:
We understand that life can sometimes get in the way. If you expect to arrive late for your appointment, please notify us as soon as possible. Clients arriving more than 15 minutes late may need to reschedule, as it affects the schedule of other clients. We will do our best to accommodate, but we cannot guarantee the full service if there is insufficient time.
4. Cancellation and Rescheduling:
AfroDiva Salon requires a minimum of 24 hours’ notice to cancel or reschedule an appointment. Cancellations made within less than 24 hours or failure to show up for an appointment (no-show) will incur a 50% charge of the scheduled service fee. This policy helps us manage our schedules efficiently and ensures other clients have the opportunity to book available slots.
Refund Policy
We take pride in the quality of our services and products, and our goal is to ensure all clients leave the salon fully satisfied. However, we understand that certain circumstances may require a refund or adjustment. Please review our refund policy below:
1. Services Refunds:
AfroDiva Salon does not provide refunds for services rendered. However, if you are unsatisfied with the service provided, we encourage you to reach out to us within 48 hours of your appointment. We will arrange for a complimentary adjustment with the same stylist or another professional of your choice, to ensure you are happy with the final result.
2. Product Refunds:
We offer a 14-day return or exchange policy for AfroDiva haircare products, provided they are unused, in their original packaging, and accompanied by the original receipt. Refunds will be processed back to the original payment method. We do not accept returns or exchanges for products that have been used or altered in any way.
3. Non-refundable Products:
Due to hygiene and safety concerns, some items such as opened haircare products, accessories, or tools may not be eligible for refunds or exchanges. Our team will inform you at the time of purchase if any items are non-refundable.
4. Gift Certificates:
AfroDiva Salon gift certificates are non-refundable and cannot be exchanged for cash. They must be used within the validity period specified at the time of purchase. However, they are transferable and can be used by someone else if needed.
Contact Us
If you have any questions or concerns regarding our Booking and Refund Policy, please do not hesitate to contact AfroDiva Salon. Our team is happy to assist and ensure you have a wonderful experience with us.
By adhering to these policies, AfroDiva Salon can maintain high standards of customer service while respecting the time and commitment of both our clients and staff. We appreciate your understanding and look forward to serving you!